Retention Team Leader – Spanish / Portuguese Market

Job Description

On behalf of our client, we are seeking an experienced and target-driven Retention Team Leader to join a fast-growing international operation based in Santo Domingo, Dominican Republic. (Relocation package offered for international candidates)

The successful candidate will be responsible for managing and driving the performance of Spanish and/or Portuguese-speaking retention teams within a fast-paced forex/CFD environment. This role is ideal for a motivated leader with strong sales management experience, excellent communication skills, and a proven track record in maximizing client deposits, trading volume, and long-term revenue.

Key Responsibilities

• Lead, manage, and motivate a team of Retention Agents focused on Spanish and/or Portuguese-speaking clients.
• Drive team performance towards revenue, retention, and trading volume targets.
• Monitor daily KPIs including retention rates, deposits, and client activity.
• Implement and execute strategies to increase deposits and overall client lifetime value.
• Handle escalations, VIP clients, and high-potential accounts when required.
• Conduct regular coaching, training, and performance review sessions.
• Manage underperforming portfolios and implement improvement action plans.
• Collaborate closely with sales and other internal departments to maximize overall performance.

Requirements

• Fluent in Spanish or Portuguese.
• 2–3 years of experience within forex/CFD retention and account management is considered a strong advantage.
• Previous experience managing retention teams.
• Strong closing, objection-handling, and negotiation skills.
• Deep understanding of trader behavior and client retention strategies.
• Proven track record of achieving revenue and deposit targets.
• Experience using CRM systems and trading platforms.
• Ability to perform within a high-pressure, target-driven environment.

KPIs / Targets

• Client deposits.
• Trading volume growth.
• Team monthly revenue targets.

What We Offer

• Competitive salary package.
• Attractive bonus structure based on team performance.
• Health insurance.
• Transportation support.
• Living expenses covered.
• Relocation package provided.
• Visa expenses covered after one year of employment.
• Dynamic and international working environment.

Working Schedule

• Full-time position.
• Monday to Friday, 9:00 AM – 6:00 PM.
• Based in Santo Domingo, Dominican Republic.