Job Description

Location: Limassol or Nicosia or Romania
Industry: CFD / FinTech

We are working with a leading client seeking a Head of Back Office to take ownership of back office operations and the full payments/PSP function.

This is a senior role combining operational leadership with strategic oversight of payment infrastructure, ensuring efficient, compliant, and scalable transaction processing across multiple jurisdictions.

Key Responsibilities

PSP & Payments Management

• Own and manage relationships with PSPs, acquirers, and alternative payment providers
• Act as the primary point of contact for all payment-related matters
• Lead onboarding of new PSPs, including integrations, testing, and implementation
• Monitor approval rates, transaction performance, and routing efficiency
• Oversee deposits, withdrawals, and daily payment operations
• Identify fraud trends, chargebacks, and suspicious activity in collaboration with Risk and Compliance
• Optimise payment flows and recommend enhancements to infrastructure
• Drive automation and improvements across payment processes
• Report on PSP performance, transaction trends, and operational issues to senior management

Back Office Operations

• Oversee daily back office operations across deposits, withdrawals, and internal transfers
• Ensure strict adherence to KYC, AML, and regulatory requirements (CySEC, GDPR)
• Maintain accurate client records and ensure secure data handling
• Work closely with Compliance on onboarding, due diligence, and ongoing monitoring
• Prepare reports on client activity, transaction flows, and risk exposure
• Support Finance with reconciliations and cash flow tracking
• Assist with internal and external audits
• Maintain structured documentation and operational records

Leadership & Process Improvement

• Lead, mentor, and develop the back office team
• Establish and enforce operational procedures and best practices
• Drive continuous improvement across systems, workflows, and controls
• Ensure high standards of accuracy, efficiency, and compliance

Requirements

• 5+ years’ experience in back office and/or payments within CFD, Forex, FinTech,
• Minimum 2 years in a senior or leadership role
• Strong knowledge of PSPs, payment flows, card acquiring, and integrations
• Solid understanding of CySEC, KYC/AML, and GDPR frameworks
• Experience analysing transaction data and payment performance metrics
• Proven leadership and team management skills
• Strong communication skills with the ability to liaise across PSPs, Compliance, and senior stakeholders

Nice to have:

• Experience with CRM systems, payment gateways, and transaction monitoring tools

Apply: info@huntstart.com